Blogs making their impact felt

As ever, reading through the BBC website I came across this articleBlogs making their impact felt. The article looked at Jeff Jarvis blog,which totally criticised Dell,and there bad customer services. The uptake in broadband and social software such as myspace, Flickr and Blogger has increased people producing the news. This is obviously being covered in Dan Gillmor's book We the Media, but it seems a good article to look at.