As ever, reading through the BBC website I came across this article
Blogs making their impact felt. The article looked at
Jeff Jarvis blog,which totally criticised
Dell,and there bad customer services. The uptake in broadband and social software such as
myspace,
Flickr and
Blogger has increased people producing the news. This is obviously being covered in
Dan Gillmor's book
We the Media, but it seems a good article to look at.
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